New to international shipping? Learn the best practices for seamless shipping processes with UrShipper and follow these steps to help your shipment be dispatched smoothly, and arrive at its destination on time and without getting stuck in customs.
1. Ensure the goods can be shipped.
Different than local or domestic shipping, international shipping has an added level of complexity – a parcel has to pass through customs when it leaves its origin country, and it must pass through customs again to enter the destination country.
UrShipper has a list of Prohibited Goods that are not accepted or require special conditions to ship. Shipping general items like common fashion products is normally okay and does not require any special customs documents.
It’s also recommended for you and/or the receiver of the shipment to be aware with customs regulations or import restrictions at the destination country, and expect that import duties & taxes may apply.
2. Pack your goods.
Proper packaging will help your shipment reach its destination safely and in the intended condition. Use a new/sturdy box to make sure the package arrives intact, and leave no empty space to keep it cost-efficient.
If you are shipping soft goods, and malleable items like paper, clothes, and other nonfragile small items, you can request polymailer (FedEx Large Pak) supplies from UrShipper for FREE! Just Contact Us or directly pick them up at UrShipper Office.
⚠️ Please note that all shipments must be already packed before you handover to UrShipper. We do not offer a packing service—so we cannot pack your goods for you.
ⓘ Learn more about how to pack your shipments →
3. Compare shipping rates.
Before creating your UrShipper account or shipping label, it’s a good idea to compare the available shipping rates and delivery estimates first.
With UrShipper, you can instantly check shipping rates based on:
Destination country, city, and postal code
Package dimensions and weight
Carrier service selected
You’ll be able to compare different courier options, delivery time estimates, and available insurance cover directly from UrShipper Rate Calculator.
ⓘ Tip: Accurate package dimensions and weight are important to get the most accurate shipping estimates possible. If you need to estimate, try to be as close as possible to avoid major differences between the estimated and final shipping cost.
⚠️ Please note that all rates shown before handover are still estimates. Final charges will be confirmed after your package is checked, remeasured, and reweighed by the UrShipper team.
4. Create your shipping label.
Use your UrShipper Dashboard to create and print shipping labels from your computer or your phone. When creating a shipping label, you will need to provide the sender’s and receiver’s names, addresses, emails, and phone numbers. Then, add the goods descriptions, quantity, and value of each type of item in your shipment, along with the weight and dimensions of the package.
Once you've created your shipping label, finish preparing the package by printing your label and stick it to the package. Make sure you don’t tape over or cover the barcode in any way - as we'll use it to scan/identify your package.
✅ If you don’t have a printer, you may write down the Shipment ID on your package with a marker. Shipment ID is the number right below the barcode of your shipping label: UR0000XXXX
ⓘ See the step-by-step guides for how to create shipping labels →
5. Get your package to UrShipper.
Once your package is labeled or marked properly, it’s ready for handover to UrShipper. You can drop off or simply send your package by Gojek, Grab, or any other local courier to UrShipper Office during business hours (Monday - Friday : 9 am - 5 pm), or for your convenience, you can contact us to arrange a paid pickup.
ℹ️ Pickup request is charged by 150,000 IDR per 10 kilometers distance from the UrShipper Office.
As soon as your package arrives at our office, it will be checked, remeasured, and reweight by our team – and the final cost will be confirmed accordingly. We'll dispatch your shipment as soon as all necessary information is complete.
ⓘ For payment information, go to Billing & Payment →